Google IT Support
Professional Certificate

Learn in-demand skills in the high-growth field of IT.

This Google IT Support certificate includes a mix of videos, assessments, and hands-on labs that teach the fundamentals of technical support, computer networking, operating systems, and IT infrastructure. Upon completion, you can apply for jobs with Google and over 130 U.S. employers. Average completion time: 4 months.


Prepare for a career in the high-growth field of IT, no experience or degree required. Get professional training designed by Google and get on the fast-track to a competitively paid job.


Next Session Begins May 23, 2022

There are five required courses in this Professional Certificate. The courses are offered in English, Arabic, Portuguese, and Spanish.


Course 1: Technical Support Fundamentals

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.


By the end of this course, you’ll be able to:

  • understand how the binary system works
  • assemble a computer from scratch
  • choose and install an operating system on a computer
  • understand what the Internet is, how it works, and the impact it has in the modern world
  • learn how applications are created and how they work under the hood of a computer
  • utilize common problem-solving methodologies and soft skills in an Information Technology setting

Course 2: The Bits and Bytes of Computer Networking

This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.


By the end of this course, you’ll be able to:

  • describe computer networks in terms of a five-layer model
  • understand all of the standard protocols involved with TCP/IP communications
  • grasp powerful network troubleshooting tools and techniques
  • learn network services like DNS and DHCP that help make computer networks run
  • understand cloud computing, everything as a service, and cloud storage

Course 3: Operating Systems and You: Becoming a Power User

Through a combination of video lectures, demonstrations, and hands-on practice, you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.


By the end of this course you’ll be able to:

  • navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter
  • set up users, groups, and permissions for account access
  • install, configure, and remove software on the Windows and Linux operating systems
  • configure disk partitions and filesystems
  • understand how system processes work and how to manage them
  • work with system logs and remote connection tools
  • utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role

Course 4: System Administration and IT Infrastructure Services

This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster.


By the end of this course you’ll be able to:

  • utilize best practices for choosing hardware, vendors, and services for your organization
  • understand how the most common infrastructure services that keep an organization running work, and how to manage infrastructure servers
  • understand how to make the most of the cloud for your organization
  • manage an organization’s computers and users using the directory services, Active Directory, and OpenLDAP
  • choose and manage the tools that your organization will use
  • backup your organization’s data and know how to recover your IT infrastructure in the case of a disaster
  • utilize systems administration knowledge to plan and improve processes for IT environments

Course 5: IT Security: Defense against the digital dark arts

This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. We’ll give you some background of encryption algorithms and how they’re used to safeguard data. Then, we’ll dive into the three As of information security: authentication, authorization, and accounting. We’ll also cover network security solutions, ranging from firewalls to Wifi encryption options. The course is rounded out by putting all these elements together into a multi-layered, in-depth security architecture, followed by recommendations on how to integrate a culture of security into your organization or team.


At the end of this course, you’ll understand:

  • how various encryption algorithms and techniques work as well as their benefits and limitations.
  • various authentication systems and types.
  • the difference between authentication and authorization.
  • how to evaluate potential risks and recommend ways to reduce risk.
  • best practices for securing a network.
  • how to help others to grasp security concepts and protect themselves.


Complete the certificate in 5 to 6 months, working at your own pace at approximately 9 hours per week.


A Google IT Support Professional Certificate and badge will be issued by Coursera upon successfully completing all the required coursework of this non-credit bearing professional certificate.

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Registration Instructions

This is a professional certificate and is open to everyone. No minimum educational degree/background is required. 

To register, Create a Loras account and apply online. There is no application fee and you do not need to submit any transcripts.


1. Create a Loras account

  • When first starting the application, select “Graduate and PCE Application” as the Application Type.
  • In the Student Profile section within the application itself, select Professional & Continuing Education as the Student Type, then select Coursera Professional Certificates as the Academic Program, then select your desired certificate from the dropdown menu:
    • Google IT Support
    • Google Project Management
    • Google UX Design
    • IBM Data Analyst
    • IBM Data Science
    • Meta Social Media Marketing
    • Salesforce Sales Development Representative
  • Please note that you do not have to upload anything to the Materials section of the application or submit any transcripts.

2. Start dates and application deadlines

  • Students may begin any of the certificate programs in either spring, summer, or fall. (The start dates align with the beginning of Loras’ spring, summer, and fall semesters each year. Please see the top of this webpage for the next upcoming start date).
  • Loras offers rolling admissions for this program, but the application should ideally be submitted at least one week prior to the start of your desired term.  

3. Enrollment process

  • After our receipt of your application, you will receive an email prompting you to log in to your Loras Applicant Status Portal to view your official acceptance information as well as details on how to make payment for the certificate.
  • Please note that payment is due in full before you may begin the program. (If your employer is paying for the certificate, please handle reimbursement with them directly). Federal financial aid is not available for this program. Students admitted into any of the Coursera Professional Certificate programs may receive a 100% payment refund up until two weeks (14 days) before the first day of the semester. Any payment received within two weeks of the start of the semester is non-refundable.
  • Once Loras receives full program payment, you will receive information on how to begin the coursework.

Register Now

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Questions? Let’s get in touch.


Director of Graduate and Continuing Education Programs
Heidi M Nelson, PT, DSc, DPT, PCS

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